A large, international manufacturing firm faced a significant bottleneck in its service operations: field technicians were spending excessive time on pre-visit preparation. They were looking for a tool that would consolidate service call data empowering technicians with instant insights, freeing them up to focus on what they do best – diagnosing and repairing equipment.

The Solution

To address these challenges, Telana developed a powerful Generative AI solution that intelligently summarises all job data into a single overview eliminating time-consuming pre-visit preparation. Key highlights include:

  • Intelligent Job Summarisation: The solution ingests and synthesises data from multiple sources to give technicians a clear and concise overview of each job before they arrive on site.
  • Automated Data Integration: A comprehensive view is provided of all necessary information, removing the need for technicians to manually gather data, ultimately saving considerable time.
  • Revenue and Efficiency Driver: Designed to increase the number of site visits per day and create more upsell opportunities by equipping technicians with enhanced information.

The Outcomes

The project’s success is highlighted by several key outcomes:

  • Reduced time spent on pre-visit information gathering.
  • Increased number of site visits completed per technician, per day.
  • Improved technician engagement and satisfaction through a streamlined, easy-to-use application.